Elevate customer relationships in a thriving fintech company as a Senior Customer Success Representative based in Toronto. You'll provide top-notch support to SMB customers, ensuring a seamless experience.
In this fully onsite role, you will be the key contact for Small and Medium Business customers. With over a year of experience in Customer Success or similar fields, your focus will be on proactive communication and high-quality support. Expect to troubleshoot customer issues effectively and enhance the customer journey through cross-team collaboration.
Key Responsibilities:
• Act as primary contact for SMB customer support
• Respond to inquiries via phone, email, and support platforms
• Troubleshoot issues and coordinate with internal teams




• Collaborate with Growth and cross-functional teams for customer success
• Contribute to improving support processes and documentation
Requirements:
• 1+ years in Customer Success or similar role
• Solid written and verbal communication skills
• Proficient in customer support tools like Intercom
• Experience in SaaS or fintech preferred
• Ability to manage multiple priorities effectively
Bring your expertise in customer relations and problem-solving to enhance the success of SMB clients.
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📌 Customer Success Representative in Fintech (Toronto)
🏢 Altis Technology
📍 Toronto