Step into a pivotal role at BMO as a Bilingual Pre-Delinquency Call Center Specialist during evening shifts. Utilize your French and English skills, collaborating on high-risk accounts and providing top-tier customer service.

BMO is hiring for evening shifts, offering two schedule options for candidates who are available to work. Your primary focus will be on evaluating delinquent accounts, delivering collections advice, and managing client interactions. You will have the opportunity to develop profitable client relationships while providing exceptional service and sales support.

Key Responsibilities:
• Evaluate high-risk accounts for potential collections
• Advise clients on payment strategies and products
• Build rapport and trust with customers




• Handle escalated customer requests efficiently
• Process transactions and manage customer communications

Requirements:
• 3-5 years of relevant experience
• Bilingual in English and French
• Robust problem-solving and analytical skills
• Knowledge of BMO products and Consumer Collections
• Excellent written and verbal communication skills

Leverage your bilingual skills and collection strategies to contribute to BMO’s success and customer satisfaction.
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📌 Evening Bilingual Call Center Specialist (Quebec City)
🏢 BMO
📍 Quebec City