Provide strategic leadership, supervision, and operational oversight of the Student Success Facilitator team

Recruit, interview, onboard, orient, train, and support new Student Success Facilitators

Coordinate employee offboarding processes

Conduct meetings and performance discussions

Develop staff schedules and workload assignments

Support professional development planning and identify training opportunities

Foster a positive, culturally safe, inclusive, and collaborative team environment

Monitor team performance and service standards and implement quality improvement initiatives

Oversee learner support services and ensure consistency

Develop, implement, review, and improve operational procedures, workflows, and service delivery models

Coordinate coverage during staff absences

Provide guidance and consultation to Student Success Facilitators with support from the Director, Learner Success and Service Delivery

Support resolution of sensitive learner concerns using trauma-informed, culturally responsive, and learner-centred practices

Monitor learner engagement, retention, and wellness indicators

Collaborate with FNTI staff and community partners to coordinate learner support

Oversee planning and implementation of learner engagement initiatives and events

Participate in departmental planning

Analyze learner success data, identify trends, and implement initiatives to improve learner satisfaction

Prepare reports, presentations, and recommendations for leadership

Contribute to budget planning and departmental operations

Requirements

Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related field

A combination of education, training, and significant related experience may be considered equivalent

Minimum five years of progressive responsible experience supporting learners, preferably within an Indigenous post-secondary environment

Knowledge of trauma-informed,



culturally responsive, and learner-centred practices

Experience leading and developing high-performing teams

Experience developing and implementing operational procedures, service standards, and continuous improvement initiatives

Experience managing complex learner situations and coordinating multi-disciplinary supports

Solid conflict resolution, coaching, facilitation, and interpersonal communication skills

Ability to analyze data and prepare operational reports

Experience exercising sound judgment in complex learner situations

Proficiency with learner information systems, Microsoft Office Suite, and virtual learning platforms

Considerable lived, practical, and relevant working experience of Indigenous issues

Willing and able to travel occasionally and work overtime as required

Satisfactory Criminal Record Check

Valid Ontario driver's licence

Must be legally entitled to work in Ontario, Canada

Core Competencies
Demonstrates expertise in leading and developing high-performing teams while implementing trauma-informed, culturally responsive, and learner-centered practices. Proficient in analyzing learner success data and preparing operational reports to enhance service delivery and support learner engagement.

Highest-signal resume keywords

Team Leadership

Trauma-Informed Practices

Operational Procedure Development

Data Analysis

Conflict Resolution

Hard Skills

Data Analysis

Operational Procedure Development

Service Standards Implementation

Learner Support Coordination

Performance Monitoring

Soft Skills

Interpersonal Communication

Coaching

Facilitation

Conflict Resolution

Team Collaboration

Certifications & Qualifications

Satisfactory Criminal Record Check

Valid Ontario Driver's Licence

Industry Keywords

Indigenous Issues

Culturally Responsive Practices

Learner Engagement

Professional Development

Community Development

Tools & Technologies

Learner Information Systems

Microsoft Office Suite

Virtual Learning Platforms

#J-18808-Ljbffr

📌 Student Success Facilitator Manager (Ontario)
🏢 Jobtailor
📍 Ontario