Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Dilawri Overview
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the

Discover how you can build your career with

Position Overview
Mercedes-Benz Vancouver is currently looking to fill the position of Assistant Service Manager . Reporting to the Service Manager, this role supports the day-to-day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.

The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians, and dealership leadership to support efficient service operations and a positive service experience.

This is a Commission-based position.

Primary Duties And Responsibilities

Assist the Service Manager with the daily operations of the Service Department

Support Service Advisors in managing customer interactions, appointments, and follow-up communication

Assist customers with service reminders, appointment scheduling,



recall notifications, and service visit follow-ups

Help ensure high-quality service and repairs are delivered to customers

Handle escalated customer concerns or complaints in a professional and timely manner

Maintain accurate service records and reporting in accordance with manufacturer and dealership requirements

Support adherence to dealership processes, standards, and operational procedures

Work collaboratively with technicians and other departments to promote efficient workflow

Assist with maintaining a clean, organized, and customer-focused service environment

Contribute to continuous improvement efforts within the Service Department

Perform other duties as assigned to support service operations

Qualifications Required
Experience & Knowledge

Minimum 5 years of combined experience in an automotive service environment (e.g., Service Advisor, Technician, Shop Foreperson, or related role)

General understanding of vehicle mechanics and service operations

Skills & Abilities

Solid customer service and interpersonal skills

Excellent written and verbal communication skills

Strong organizational skills with attention to detail

Ability to effectively multi-task in a fast-paced environment

Dependable, self-motivated, and able to work with minimal supervision

Effective administrative and time-management skillsAbility to work collaboratively with dealership teams

Legally entitled to work in Canada

About Dilawri
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program

Job-specific coaching & training programs

Comprehensive health & dental plans

Employee wellness & assistance programs

Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

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📌 Assistant Service Manager (British Columbia)
🏢 Dilawri Group of Companies
📍 British Columbia