Collect outstanding balances on various Ritchie Brothers platforms

Monitor and provide timely and effective resolutions to outstanding accounts

Responsible for early-stage collections on majority commercial and some consumer accounts

Prioritize collections of accounts within team

Identify process gaps and recommend solutions for improvements

Problem solve solutions for early defaults and collapses and present them to management

Reduce the collapse rate

Track and report work queue results using Excel and qualitative feedback

Negotiate with customers on payment timelines, partial payments, default fees, etc.

Handle operational issues

Perform other duties as assigned

Requirements

5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios

Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement

Solid communication skills – listening to customers and understanding their situation

Excellent phone etiquette

Strong written communication through email

Excellent questioning and probing skills





Core Competencies
Demonstrates expertise in early-stage collections, particularly in auto loans and commercial accounts, while effectively identifying process improvements and negotiating payment solutions. Strong communication skills are essential for understanding customer situations and providing timely resolutions.

Highest-signal resume keywords

Collections Experience

Negotiation Skills

Process Improvement

Communication Skills

Excel Proficiency

ATS Optimization Keywords
Hard Skills

Collections

Auto Loans

Commercial Collections

Financial Institutions

Problem Solving

Reporting

Payment Negotiation

Operational Issue Handling

Soft Skills

Self-Motivated

Initiative

Listening Skills

Excellent Phone Etiquette

Written Communication

Industry Keywords

Outstanding Balances

Default Fees

Customer Accounts

Process Gaps

Qualitative Feedback

Tools & Technologies

Excel

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📌 Collections Account Manager (British Columbia)
🏢 Jobtailor
📍 British Columbia