Elevate your customer service career with Citi as an Intermediate Customer Service Analyst. This full time role focuses on client support, issue resolution, and process improvement.

In this intermediate-level position, you will manage high-profile client portfolios while ensuring queries are addressed efficiently. Your responsibilities include providing coaching to the team, developing client relationships, and advocating for improved client experience through process reengineering. Your expertise in project management and communication will be essential in collaborating with internal teams to resolve customer issues.

Key Responsibilities:
• Manage high-profile client queries and resolutions
• Coach and support team members in escalations




• Conduct regular client interactions to maintain relationships
• Provide updates on system issues and resolutions
• Drive process improvements for enhanced client experience

Requirements:
• 2-5 years of customer service experience
• Relevant experience in business/financial environments
• Strong project management and organizational skills
• Fluent in spoken and written French and English
• Proven analytical and investigative abilities

Utilize your customer service skills to create lasting client relationships at Citi.
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📌 Intermediate Customer Service Analyst at Citi (Ontario)
🏢 Citigroup
📍 Ontario