Lead a high-performing team at Foresters Financial as a Team Leader in the Experience Center. Enhance customer experience and coaching while ensuring compliance and performance excellence.

In this dynamic role, you will provide daily leadership and coaching to Contact Center Representatives. With a focus on team engagement and development, you will monitor performance metrics, reinforce quality standards, and manage operational gaps effectively. Your influence will shape the work setting, fostering collaboration and accountability among team members.

Key Responsibilities:
• Lead coaching sessions and development plans for team members
• Monitor individual and team service metrics for performance improvement
• Facilitate recruiting, onboarding, and training of new staff




• Manage daily operations and ensure adherence to schedules
• Address escalated customer issues with appropriate resolutions

Requirements:
• Minimum of five years in a contact center environment
• Demonstrated leadership and coaching skills
• Strong problem-solving and analytical abilities
• Proficiency with CRM and contact center technologies
• Ability to handle sensitive employee situations with discretion

Elevate team performance, foster engagement, and drive quality service delivery in this essential leadership role.
#J-18808-Ljbffr

📌 Team Leader for Contact Center Success (Ontario)
🏢 Foresters Financial
📍 Ontario