Elevate customer success in cybersecurity with Palo Alto Networks as a Technical Support Engineer. Collaborate remotely to address complex post-sales challenges and ensure effective solutions.

As a proactive team member, you will utilize your robust analytical skills while providing expert-level technical support to our top-tier customers. The role involves deep evaluations of issues and delivering tailored assistance, including root cause analysis and upgrade planning. Your ability to communicate intricate technical matters effectively will foster collaboration across various departments.

Key Responsibilities:
• Deliver expert technical assistance on security issues
• Own support cases from initiation to resolution




• Communicate solutions to technical and executive audiences
• Collaborate with cross-functional teams for customer success
• Conduct Quarterly Business and Account Case Reviews

Requirements:
• 7+ years of network security experience
• Expertise in TCP/IP, LAN/WAN technologies
• Extensive VPN troubleshooting experience
• Strong grasp of authentication protocols
• Excellent communication skills to diverse audiences

Provide exceptional technical support and drive meaningful solutions in cybersecurity at Palo Alto Networks.
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📌 Remote Technical Support Engineer at Palo Alto (Ontario)
🏢 Palo Alto Networks
📍 Ontario