About the Organization
First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG’s purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a full-time position including weekends and will be located in Edmonton, Alberta.

Role and Responsibilities

OurMedical Office Assistantsare an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with our commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic office. A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence.

What you would do:

Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members

Answer telephone calls and emails and provide excellent customer service for all questions or concerns.

Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic

Coordinate virtual appointments

Provide support to physicians in using the EMR

Become a trainer and Super user of the EMR application

Use electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directed

Produce accurate end of day reports, weekly and monthly statistic reports

Other administrative tasks as assigned by the Clinic Team Manager

Record and prepare minutes of meetings, seminars and conferences

Set up and maintain computerized information filing systems





Create physician schedule and adjust schedule as required

Complete accurate clinic billing

Responsible for Booking, scheduling and reporting

Responsible for submitting and reconciling shadow billings through the EMR

What you need:

Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members

Ability to exercise good judgement, resourceful, strong organizational skills

Ability to investigate, understand and resolve issues

Remain “cool, calm and collected” in high pressure situations

Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care

Self-starter with an ability to work independently and collaboratively in a team environment

Experience with Shadow Billing and WCB Billing

Experience with referrals

Excellence and comfort with technology

Responsibilities

Communication with patients including by phone, and by email and other virtual applications like Zoom

Customer service activities including appointment bookings, prescription printouts, troubleshooting technology

Office administrative tasks including processing mail, filing, and faxing.

The Successful Candidate

Passionate about customer experience; a great communicator who can provide exceptional patient care





Committed to excelling as a member of a high performing team

Able to multi-task in a fast-paced environment

Good computer knowledge, including Microsoft Office suite

Ability to work in a team as well as independently

Ability to multi-task

Attention to detail

Qualifications and Education Requirements

Must have in clinic experience with TELUS Medaccess

MOA Diploma

At least 2 years’ experience as a Medical Office Assistant in a physician’s office or recent graduate from a recognized Medical Office Assistant Program.

Solid Computer Skills and very comfortable working on computers in a virtual setting

Excellent English skills, both written and oral

Customer Service Experience

Must have billing or referral experience

Asset to have previous experience working in a virtual clinic

Benefits:
For the full time position, you'll also be entitled to an excellent package which includes:

Health and Dental benefits program

A registered pension plan with company matching of up to 5%

Fully paid vacation days when the office is closed between Christmas and New Year's Day

2 weeks of vacation on joining that increases to 3 weeks after 2 years and increases further with your length of service

Fully reimbursed travel should you need to travel on behalf of the organization

Additional Notes

No phone calls please.

Full time position including weekends.

Training will be provided.

Work environment may be in the office or remotely at home and will be reviewed on a regular basis

We thank all applicants for their interest in this position but only those selected for an interview will be contacted. Position is for Edmonton area residents only.

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📌 Medical Office Assistant (Alberta)
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