Type: Contract – December 2026 (Strong potential for extension)
Responsibilities: Responsible for functions related to technical planning, design, configuration, operation and support of desktop services both physical and virtual. This includes Windows, hardware, productivity suites, directory/email administration, and virtual desktop technologies
As the Tier III support contact, assist the Senior Problem Analyst in identifying the root cause of problems and consequently prevent incidents to the Service Desk
Investigate and troubleshoot problems in support of operations, and resolve issues in a timely manner
Design, implement and configure Enterprise Client support systems. Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design
Create system documentation, including build, configuration and recovery
Assist in the development and execution of application test plans
Coordinate technical activities for projects
Complete project activities on time and in scope, while adhering to project methodologies
Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance
Create and document production Windows images for the various hardware models and virtual desktops
Create, document and manage Microsoft Office for the enterprise
Develop and document Group Policy Settings required for Microsoft Windows/Office
Maintain system documentation, including build, configuration and recovery
Create and modify procedures and standards as required
Recommend & optimize Enterprise Client support systems to improve and maintain service levels and support Computer Operations with implementation
Provide guidance and support to Computer Operations on maintaining Enterprise Client Support systems and integration
Schedule and execute System Change Requests
Troubleshoot, resolve,



and document Tier III incidents. Provide internal IT support. Escalate to external service providers as required
Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions
Monitor availability and performance for Enterprise Client Support systems
Participate and contribute to capacity and availability plans for Enterprise Client Support systems
Implement recommendations for enhancements to ensure organizational computing setting maintains optimum availability and capacity
Investigate IT infrastructure system requirements and research new products and solutions
Participate in product selection and complete purchase requisitions
Participate in support agreement and license renewal process
Administers the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization
Works with the Technical Lead - Server and Enterprise Architecture to determine infrastructure direction
Seek consultation from the Supervisor, Technology Infrastructure Services or Manager, Technology Infrastructure Services where solutions are not within established practices
Required Experience and Skills: Minimum of eight years’ experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments
Experience with performing Windows operating system updates in an enterprise environment
Strong working knowledge of a variety of management tools (e.g., SCCM)
Experience building desktop images using VMware virtualization platform
Experience managing client devices with GPOs
Technical competency at administration and Tier III support level
Proven experience in superior customer service delivery and support
Additional Requirements: Must have Windows based computer with standard Windows applications

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📌 Sr Infrastructure Specialist (Manitoba)
🏢 Akkodis
📍 Manitoba