- Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities
- Achieve objectives for commitment, excess-cost management, efficiency, and customer service
- Measure team performance and ensure quality claims handling, compliance with standards and procedures, and productivity
- Organize, plan, and control the optimal use of human, financial, and material resources according to budget
- Promote teamwork and guide technical training
- Participate in improving operational processes
- Make team decisions regarding claims processing and indemnity payments in accordance with company standards
- Promote the brand image and business principles to partners Requirements - At least 3 years experience in claims handling - Demonstrated ability to coach and develop employees’ skills and performance - Strong decision-making capabilities - Excellent computer skills and knowledge - Robust sense of personal responsibility - Customer-focused and people-oriented - Ability to create an open and honest environment - Act with integrity - Strive for excellence - Candidates must be eligible to work in Canada from the anticipated start date and throughout employment - No employer-specific immigration sponsorship or support is provided Core Competencies Demonstrates expertise in claims processing and team management, with a strong focus on efficiency, compliance, and customer service. Proven ability to coach and develop team members while promoting a collaborative and responsible work environment. Highest-signal resume keywords - Claims Handling Experience - Team Leadership - Decision-Making Capabilities - Customer Service Orientation - Operational Process Improvement ATS Optimization Keywords Hard Skills - Claims Processing - Performance Measurement - Budget Management - Quality Assurance - Technical Training Soft Skills - Coaching - Integrity - Responsibility - Teamwork - Communication Industry Keywords - Claims Management - Compliance Standards - Customer-Focused - Indemnity Payments - Operational Efficiency Tools & Technologies - Computer Skills

📌 Unit Claims Manager – Auto (Mississauga)
🏢 Jobtailor
📍 Mississauga