- Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities
- Achieve objectives for commitment, excess-cost management, efficiency, and customer service
- Measure team performance and ensure quality claims handling, compliance with standards and procedures, and productivity
- Organize, plan, and control the optimal use of human, financial, and material resources according to budget
- Promote teamwork and guide technical training
- Participate in improving operational processes
- Make team decisions regarding claims processing and indemnity payments in accordance with company standards
- Promote the brand image and business principles to partners
Requirements
- At least 3 years experience in claims handling
- Demonstrated ability to coach and develop employees’ skills and performance
- Strong decision-making capabilities
- Excellent computer skills and knowledge
- Strong sense of personal responsibility
- Customer-focused and people-oriented
- Ability to create an open and honest environment
- Act with integrity
- Strive for excellence
- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
- No employer-specific immigration sponsorship or support is provided
Core Competencies
Demonstrates expertise in claims processing and team management, with a strong focus on efficiency, compliance, and customer service. Proven ability to coach and develop team members while promoting a collaborative and responsible work setting.
Highest-signal resume keywords
- Claims Handling Experience
- Team Leadership
- Decision-Making Capabilities
- Customer Service Orientation
- Operational Process Improvement