Why Join MEC
MEC is expanding! We're opening our newest store in Whistler, and we're looking for an experienced retail leader to join our founding leadership team. As a Department Manager, you'll have a unique opportunity to help shape the culture, build the team, and bring MEC's purpose and values to life from day one in one of the world's most iconic mountain destinations.

Why Join MEC
MEC is expanding! We're opening our newest store in Whistler, and we're looking for an experienced retail leader to join our founding leadership team. As a Department Manager, you'll have a unique opportunity to help shape the culture, build the team, and bring MEC's purpose and values to life from day one in one of the world's most iconic mountain destinations.

The Opportunity
As the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards.

Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks, improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.

What You’ll Be Responsible For Operational Excellence

Lead inventory, stockroom, OMS, shipment, and back-of-house operations

Ensure operational standards, SLAs, and workflows are executed accurately and consistently

Identify operational risks and gaps, implementing corrective action plans

Serve as a key escalation point for systems, facilities, and operational issues

Loss Prevention, Health & Safety

Lead loss prevention practices, audits, and cycle counts to protect inventory integrity

Support a secure and compliant work environment, including Joint Health & Safety Committee leadership





Respond to incidents, identify trends, and drive corrective actions

People Leadership & Development

Lead, coach, and develop the operations team through training, feedback, and regular check-ins

Support recruitment, onboarding, and workforce planning for operations roles

Build engagement, accountability, and operational capability across the team

Foster an inclusive, respectful, and high-performing team environment

Member Service & Store Operations

Act as the Member Service Manager on the floor when required

Support consistent execution of Member Service Desk, Cash, Rental, and RAC processes

Partner with store leadership to ensure operational execution supports a strong member experience

What You Bring

1–3 years of leadership experience in a retail or service environment with accountability for operations and people leadership

Strong operational and business acumen, with the ability to interpret KPIs and drive consistent execution

Experience with inventory management systems, OMS workflows, and retail operating systems

Working knowledge of loss prevention, inventory controls, and workplace health & safety

Strong communication and collaboration skills across teams and partners

Sound judgment and comfort making decisions in fast-paced, operationally complex environments

Passion for outdoor activities and the outdoor lifestyle

Flexibility to work evenings, weekends, and holidays

Work Environment
This is an active, hands-on leadership role requiring regular presence in back-of-house and on the sales floor. The role includes standing, walking, lifting (up to 50 lbs), and navigating stockroom and store environments while supporting daily operations.

Our Commitment to Inclusion
MEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.

Compensation

This role ranges from $48,100 to $58,000 depending on skills and experience.

#J-18808-Ljbffr

📌 Department Manager, Operations Support (British Columbia)
🏢 MEC
📍 British Columbia