About Roam Roam is the Canadian leader in the emerging car subscription market
About Roam Roam is the Canadian leader in the emerging car subscription market
Since launching in 2020, we've grown rapidly and are now expanding with the vision of becoming the modern automotive group, offering subscriptions, leasing, sales, and fleet management for both consumers and businesses. Our mission is to improve the way people access and own cars because we believe mobility is an essential part of modern life.
Roam is backed by world-class investors including Mantella Venture Partners and Mistral Venture Partners. Roam is profitable, growing fast, and headquartered in Toronto, Canada, with operations across Ontario.
The automotive industry is undergoing a massive transformation, from electric and autonomous vehicles to entirely new mobility models like ours. It's an exciting time to be shaping the future of transportation in Canada.
Visit Roam's website for more information: https://roam.auto/
The Customer Support Agent is One of the first points of contact and the voice of our customers inside the company, surfacing insights that help internal stakeholders better serve them
Customer facing and directly responsible for delivering a best-in-class, welcoming experience to every Roam subscriber, day to day
Comfortable working in a fast-paced environment and able to juggle multiple priorities appropriately
In person 5 days a week at our Etobicoke location
You will be responsible for Responding to inbound customer inquiries across phone, email, and chat and in person, with a qualified and personable manner
Booking and confirming customer appointments for vehicle pickups, drop-offs,



and service needs
Greeting customers upon arrival at the service drive and accurately documenting vehicle concerns, service history, and requested repairs or maintenance
Serving as the primary liaison between customers, sales, and operations to ensure clear communication throughout the subscription process
Scheduling service appointments via phone, email, and online platforms while optimizing Roam workload
Collaborating with the billing team by up with customers on outstanding invoices (related to damages, mileage overages, overdue payments)
Triaging vehicle issues and roadside queries, and escalating to the appropriate team when needed
Capturing customer feedback and improvement requests, and sharing them with the broader team
Coordinating with the operations team to ensure all customer requests and issues are completed daily
Supporting new customer onboarding, including walkthroughs, document collection, and account setup
Helping keep the front of house welcoming, accessible, and organized for incoming customers
Assisting the Customer Experience Manager with reporting, documentation, and continuous improvement initiatives
Ideal candidates have Enthusiasm for helping people, and a thoughtful, personal approach to problem solving




Strong written and verbal communication skills
Attention to detail and reliable time management
Availability during peak seasons (summer holidays, spring break, winter holidays)
The ability to adapt and reprioritize when things change or emergencies come up
At least 1 year of post-secondary education or equivalent experience
1 to 2 years in a customer service facing role
A highly motivated, proactive, "get it done" attitude
People best for this role have previously worked as, or have experience using, the following A retail sales associate in a high-volume, customer-facing environment
A customer service representative at a dealership, rental agency, or similar
A call centre or contact centre agent comfortable using digital tools and workspaces
A customer-facing administrator or coordinator
A front desk or guest services associate in hospitality
Comfortable using Zoho, Zendesk, or other similar CRMs
Our team culture We're a tight knit, ambitious team led by experienced entrepreneurs and operators. We thrive on solving complex problems, moving fast, and delivering a remarkable customer experience. We also offer a comprehensive benefits plan and 4 weeks of paid vacation.
We Value Collaboration and kindness
Extreme ownership
Curiosity and a growth mindset
Focus and resilience
A sense of humour
Compensation $50,000 to $55,000 per year, depending on the candidate's experience.
Roam is an equal opportunity employer. We welcome applications from candidates of all backgrounds, and we're happy to accommodate any part of the hiring process on request.

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📌 Customer Support Agent (Ontario)
🏢 Roam
📍 Ontario