Become a key part of the Retirement Services Team at Manulife as a Bilingual Spanish Customer Service Professional. Your expertise in customer relations will shine through inbound calls and transaction processing.

This full-time hybrid chance involves engaging with 401(k) participants to deliver exceptional service. You will utilize your bilingual skills to address inquiries and help customers understand their retirement options. Commitment to excellence will be essential in this dynamic environment where you can directly influence customer satisfaction.

Key Responsibilities:
• Handle 30–40 inbound calls daily with professionalism
• Process retirement account transactions accurately and swiftly
• Explain retirement information and plan specifics clearly




• Guide customers through required forms and documentation
• Resolve issues on the first contact following established guidelines

Requirements:
• Fluency in English and Spanish, both spoken and written
• Minimum two years of customer service experience
• Strong organizational and multitasking skills
• Digital aptitude for guiding users through platforms
• Excellent relationship-building capabilities

Leverage your bilingual skills and customer service expertise to enhance participants' experiences at Manulife.
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📌 Bilingual Customer Service Role at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario