Join Horseshoe Resort as a Front Desk Agent, ensuring exceptional guest experiences! Your friendly demeanor will be key in welcoming and registering guests while promoting amazing resort packages.
In this role, you will provide top-notch customer service and maintain effective communication with housekeeping. You'll become knowledgeable about the resort's amenities, ensure all special requests are handled, and assist guests efficiently with check-in and check-out procedures. The job requires a positive attitude, organization, and creativity to exceed guest expectations every day.
Key Responsibilities:
• Welcome and register guests upon arrival
• Inform housekeeping of room status changes
• Handle special requests and track follow-ups
• Maintain a log of guest issues for seamless shift handovers
• Prepare team materials for daily operations
Requirements:
• Solid verbal and written communication skills
• Highly organized with the ability to multitask
• Must have reliable punctuality and attendance
• Ability to work weekends and holidays
• Must be able to stand for extended periods
Bring your enthusiasm and hospitality skills to Horseshoe Resort's front desk team.
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📌 Front Desk Agent at Horseshoe Resort (Ontario)
🏢 Freed
📍 Ontario