Elevate customer engagement as a Loyalty and Retention Specialist with Bell in hybrid work mode. Focus on driving churn reduction and enhancing customer experiences for Wireline Residential Services.

As a crucial member of Bell's Wireline Loyalty & Retention Team, you will boost customer lifetime value by implementing churn-reduction strategies, enhancing product introduction, and managing end-of-life product transitions. Your key responsibilities encompass engaging existing customers and seamless technology upgrades across a diverse portfolio including Internet, TV, and Home Phone.

Key Responsibilities:
• Develop proactive engagement campaigns to reduce churn
• Design launch strategies for current products and features
• Manage communications for phasing out legacy products




• Lead campaigns transitioning customers to fibre networks
• Collaborate for frictionless customer upgrade experiences

Requirements:
• University degree in Business, Marketing, or a related field
• 3+ years in loyalty marketing or customer lifecycle management
• Proven migration or technology transition management experience
• Strong proficiency in MS Excel and PowerPoint
• Exceptional interpersonal and communication skills

Deliver impactful loyalty strategies while enhancing customer experiences within Bell's vibrant working environment.
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📌 Loyalty and Retention Specialist at Bell (Ontario)
🏢 Bell
📍 Ontario