Career Opportunities with Campus Living Centres

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Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The Residence Services Representative is responsible for supporting leasing, resident services, and daily property operations. This role combines front-line resident support with leasing and administrative responsibilities, helping create an exceptional living experience while maximizing occupancy and maintaining operational excellence

1. Essential Functions and Basic Duties

Demonstrate a high degree of customer service on phone calls, via email, and in person

Assist prospective residents through the leasing process, including tours, applications, and lease administration.

Maintain organized office systems, resident files, and property documentation

Utilize Campus Living Centres’ computer software

Financial administration, including processing payments, invoices, and reviewing accounts

Maintain video surveillance and ensure that cameras are recording at all times

Maintain student and guest privacy

Knowledge of emergency procedures and on-call staff procedures

Know who to contact for various situations, including residence staff and facility contractors

Ensure the room status is updated from the housekeeping department

Handle in a professional manner; reservations, check-ins, check-outs, and account settlement

Maintain the appearance of the desk, lobby and office area at all times

Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales

Responsible for the front desk operations, including: making guest key cards, payments, financial administration,



producing office reports, and keeping key areas tidy and organized

Ensures building keys are used appropriately and responsibly

Ensure the safety and security of the building by enforcing guest and visitor policies

Uphold and adhere to all organizational policies

Any other duties as assigned by Director, GM, other management team members.

Health & Safety
Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).

Online training modules and in-person training must be completed before starting regular duties.

WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

2. Performance Measurements
Performance will be primarily measured on the following factors:

Adaptability & Flexibility

Communication

Customer Service

Initiative

Inter-Personal Skills

Organization & Planning

Overall Performance

Quality of Desired Results

Reliability

Skill & Knowledge

3. Qualifications
Education: High School Diploma, some College or University preferred

Skills/Abilities:

Must possess excellent verbal communication skills

Must possess excellent customer service skills

Must possess positive attitude

Work independently without constant supervision

Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience

4. Working Conditions
Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level

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📌 Residence Services Representative (Ontario)
🏢 Campus Living Centres
📍 Ontario