Be part of UHN's dynamic Client Services team as a Representative II at Toronto Western Hospital. This role focuses on customer service efficiency while generating revenue through patient support and billing.
As a Client Services Representative II, you will work in the Finance, Corporate Billing & Accounts Receivable department at UHN. With a strong focus on customer service, you’ll be responsible for investigating insurance options and maintaining patient data accuracy. Your experience in customer service and understanding of patient registration will be vital in executing unit-specific duties and fostering a collaborative work environment.
Key Responsibilities:
• Generate revenue by investigating insurance coverage
• Maintain awareness of hospital bed inventory
• Ensure accurate patient demographic data collection
• Provide effective reception service
• Supervise lower classified clerical staff
Requirements:
• High school diploma or equivalent
• 2-4 years of practical experience required
• Customer service experience necessary
• Preferred experience in patient admitting
• Detail-oriented with strong problem-solving skills
Deliver outstanding customer service while managing billing and accounts at UHN, creating impactful experiences for patients.
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