Lead Hotel Operations at Delta Hotels Victoria Ocean Pointe Resort in Victoria, BC. Oversee key areas like Front Office, Housekeeping, and Culinary while maximizing guest satisfaction and revenue.

This full-time management role requires strategic leadership in various hotel departments, ensuring operational excellence and alignment with brand standards. You'll work closely with department heads to craft and execute strategies that enhance employee satisfaction and customer experiences. Your expertise will be crucial in analyzing service trends and achieving profitability goals.

Key Responsibilities:
• Demonstrate key drivers of guest satisfaction
• Analyze service issues and implement solutions
• Develop operational strategies aligned with brand goals




• Monitor sales performance against budgeted goals
• Coach operations team to maximize revenue

Requirements:
• 2- or 4-year degree in Business Administration or related field
• 2-4 years of relevant hotel operations experience
• Robust analytical and leadership skills
• Proven ability to manage budgets effectively
• Excellent communication and interpersonal abilities

Drive operational success and elevate guest experiences as Director of Operations at Delta Hotels in beautiful Victoria.
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📌 Operations Director at Delta Hotels (British Columbia)
🏢 Delta Hotels and Resorts®
📍 British Columbia