UX Researcher / Design Researcher

Rate: $75–$85/hr Inc.

Contract: 6 months

Dates: September 28, 2026 – March 26, 2027

Location: Toronto, ON – 160 Front Street West

Work Model: Hybrid – 4 days onsite

Positions: 2

Role Overview

Seeking experienced UX Researchers / Design Researchers to plan and conduct end-to-end user research supporting digital products and emerging technologies. This is a research-focused role, not a UX Designer position, requiring strong qualitative research expertise combined with quantitative/statistical research capabilities.

Key Responsibilities

- Lead UX research projects from research planning through analysis and final recommendations.
- Define research questions, develop research plans and select appropriate qualitative and quantitative methodologies.
- Conduct user interviews, usability testing, ethnographic/observational research, diary studies, card sorting and experimentation/A/B testing.
- Develop participant screeners and research protocols and coordinate participant recruitment.
- Perform qualitative, thematic and quantitative analysis of research findings.
- Translate findings into actionable insights, including personas, journey/experience maps, usability reports and presentations.
- Develop research strategies and roadmaps aligned with product and stakeholder needs.
- Collaborate with Product, Design, Engineering and business stakeholders.
- Manage multiple concurrent research studies and priorities.
- Support research vendors and mentor junior researchers as required.
- Present research findings and recommendations to stakeholder groups.

Must-Have Requirements
- 5+ years of dedicated UX Research / Design Research experience.




- Strong end-to-end research experience including planning, recruitment, data collection, analysis and presentation of findings.
- Strong qualitative research expertise, including user interviews and usability testing.
- Experience with quantitative/statistical research and analysis.
- Hands-on experience with research methods such as:
- Usability Testing
- User Interviews
- Qualitative Research
- Ethnographic Research / Observation
- Diary Studies
- A/B Testing / Experimentation
- Participant Recruitment & Screening
- Thematic / Data Analysis
- Personas & Journey Mapping
- Research Strategy / Research Planning
- Experience independently leading research projects.
- Experience with Figma.
- Solid ability to translate research findings into meaningful and actionable insights.
- Excellent communication, facilitation and presentation skills.
- Academic background in Psychology, Human-Computer Interaction, Human Factors, Anthropology or a related discipline.

Nice to Have
- Banking or financial services experience.
- Graduate degree in a relevant research discipline.
- Knowledge of inferential statistics and tools such as R, SAS or SPSS.
- Experience researching AI or emerging technologies.
- Experience building research practices and championing research within large organizations.
- Understanding of the broader UX/design process.

Interview Process Two rounds: initial virtual interview followed by an in-person interview with a research exercise.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

📌 UX Researcher / Design Researcher (Toronto)
🏢 Infotek Consulting
📍 Toronto