Role: UX Researcher (Financial services and banking are a must)

Location: Toronto, Ontario—Hybrid—4 days in office

Duration: 6+ Months

SUMMARY OF THE ROLE:

- Typical Day-to-Day Responsibilities Conduct Research:Research design : identifying areas of chance for research, defining research questions, creating actionable research plans, and selecting appropriate methods of data collection and analysis
- Research preparation : creation of participant screeners; recruiting from internal employee panels or networks, snowball sampling or working with vendors to recruit external participants; creating research protocols
- Data collection : conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc.
- Analysis : utilizing qualitative and quantitative approaches to make sense of the data collected
- Reporting : translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.
- Enable Research:Collaboration : Working with POD leaders, service design directors, designers, developers, engineers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research Science team members as required; collaborate with other HCD research & design teams, marketing research teams, etc.
- Building Research Roadmaps: Understanding the needs or your PODs/stakeholder groups and building out roadmaps/ research plan
- Vendor oversight : as required, oversee/manage research vendors carrying out studies on behalf of the Research team
- Intern support and mentorship: as required, support and mentor interns and junior researchers who may be assigned to you or your projects
- Research Strategy : actively participate in strategic planning and development of research models for supporting innovation and innovative work within PODs
- Education & Visibility :



Increase awareness of Research Science methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools
- Must-have hard skills: Deep expertise in either Psychology, Human-Computer Interaction, Human Factors, Anthropology, or something similar
- Experience leading research projects either independently or as a small team
- Experience/expertise in all process steps of Research work including - preparation (screeners, protocols, recruitment, etc), data collection (participant management, testing, knowledge harvests, etc.), analysis (both quantitative and qualitative experience a benefit), dissemination (deriving conclusions from data relevant to the context at hand - answering ’so what’ regarding the research outcomes)
- Nice-To-Have Experience leading research projects independently
- Knowledge of finance or financial institutions

- Keen interest/ability in AI
- Experience working with stakeholders and creating champions for research in organizations
- Experience working in blended Research roles where they may have been responsible for strategy and some design related tasks is a benefit
- Understanding of the design process
- Candidate profile details: Degree/Level of Education: Bachelor’s in psychology, Human-Computer Interaction, Human Factors, Anthropology, or something similar
- How will performance be measured: Quality of work, ability to do their analysis, Deliverables
- Preferred/Ideal Candidate Background: someone who worked at a large bank, has worked in a UX research method, research, but UX research like team, really, we want someone who's dedicated to being a researcher.

Applicant Notices & Disclaimers

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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$65.00/hr.

📌 UX Researcher (Financial services and banking are a must) (Toronto)
🏢 SPECTRAFORCE
📍 Toronto