Provide administrative and system support and reporting for the 9-8-8 Service & Operations portfolio
Maintain and continuously improve trackers and databases, including data entry and data validation
Generate reports
Participate in special projects and initiatives to enhance the 9-8-8 service
Coordinate meetings, events and presentations, including scheduling, materials preparation, screen-sharing and minute-taking
Support and participate in risk management, safety and quality improvement activities
Collaborate across 9-8-8 and CAMH departments to support program and operational needs
Serve as the first point of contact for inquiries about the 9-8-8 service, providing timely communication and appropriate triage
Requirements Bachelor’s Degree in Psychology, Social Science or health related field
Two (2) years of related experience
Experience in mental health and/or academic setting is an asset
Proficiency with word processing, Outlook, Microsoft Office (Word, Excel, PowerPoint)
Ability to learn new computer software systems
Familiarity with CRM systems (e.g. Oracle) would be an asset
Excellent interpersonal, written and verbal communication skills
Excellent organization skills
Ability to work effectively in a quick-paced dynamic team environment with minimal supervision
Sound analytical and problem-solving skills
Sound judgment and ability to interpret and apply policies and procedures
Detail-oriented,



flexible, adaptable and customer-service oriented
Ability to work with individuals of diverse ethno racial and cultural backgrounds
Bilingualism (French/English) is an asset
Must comply with applicable regulatory and legislative requirements
Core Competencies Demonstrates strong administrative and system support capabilities, with proficiency in Microsoft Office and CRM systems. Possesses excellent communication, organization, and analytical skills, essential for enhancing the 9-8-8 service and collaborating across departments.
Highest-signal resume keywords Bachelor’s Degree In Psychology
Two Years Of Related Experience
Proficiency With Microsoft Office
Excellent Interpersonal Communication Skills
Bilingualism (French/English)
Hard Skills Data Entry
Data Validation
Report Generation
Risk Management
Analytical Skills
Problem-Solving Skills
Policy Interpretation
Detail-Oriented
Customer-Service Orientation
Ability To Learn New Software
Soft Skills Excellent Organization Skills
Ability To Work In A Fast-Paced Environment
Flexibility
Adaptability
Industry Keywords Mental Health
Academic Setting
Diverse Ethno Racial Backgrounds
Regulatory Compliance
Quality Improvement
Tools & Technologies Microsoft Office
Outlook
Word Processing
CRM Systems
Oracle

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📌 Information Specialist (Ontario)
🏢 Jobtailor
📍 Ontario