• Direct and coordinate Adjusters’ and Customer Service Representatives’ claims-processing activities
• Achieve objectives for commitment, excess-cost management, efficiency, and customer service
• Measure team performance and ensure quality claims handling, compliance with standards and procedures, and productivity
• Organize, plan, and control the optimal use of human, financial, and material resources according to budget
• Promote teamwork and guide technical training
• Participate in improving operational processes
• Make team decisions regarding claims processing and indemnity payments in accordance with company standards
• Promote the brand image and business principles to partners

Requirements

At least 3 years experience in claims handling

Demonstrated ability to coach and develop employees’ skills and performance

Solid decision-making capabilities

Excellent computer skills and knowledge

Strong sense of personal responsibility

Customer-focused and people-oriented

Ability to create an open and honest environment

Act with integrity

Strive for excellence





Candidates must be eligible to work in Canada from the anticipated start date and throughout employment

No employer-specific immigration sponsorship or support is provided

Core Competencies
Demonstrates expertise in claims processing and team management, with a strong focus on efficiency, compliance, and customer service. Proven ability to coach and develop team members while promoting a collaborative and responsible work environment.

Highest-signal resume keywords

Claims Handling Experience

Team Leadership

Decision-Making Capabilities

Customer Service Orientation

Operational Process Improvement

ATS Optimization Keywords
Hard Skills

Claims Processing

Performance Measurement

Budget Management

Quality Assurance

Technical Training

Soft Skills

Coaching

Integrity

Responsibility

Teamwork

Communication

Industry Keywords

Claims Management

Compliance Standards

Customer-Focused

Indemnity Payments

Operational Efficiency

Tools & Technologies

Computer Skills

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📌 Unit Claims Manager – Auto (Ontario)
🏢 Jobtailor
📍 Ontario