Overview
Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview
Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview
Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands‑on experience to provide administrative support,



service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location: Saint John Airport - 4180 LOCH LOMOND ROAD SAINT JOHN, NB E2N 1L7
This is a Part‑Time position that pays $20.47 / hour.
We Offer

Employee discount

Retirement Savings Plan with company match and profit sharing

Training and development

Schedule

Sunday 9:00am-4:30pm

Monday 9:00am-4:30pm

Tuesday 3:00pm-12:00am

Wednesday 3:00pm-12:00am

Responsibilities

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check‑ins and exit kiosk transactions





Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job‑related duties as assigned

Equal Prospect Employer/Disability/Veterans

Qualifications

Must be at least 18 years of age.

High school diploma or above required; some college preferred

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

Must have a valid Canadian Class 5 Drivers License with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observations, must be able to work one of the following schedules:

Sunday 9:00am-4:30pm, Monday 9:00am-4:30pm, Tuesday 3:00pm-12:00am, Wednesday 3:00pm-12:00am

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📌 Customer Experience Representative - Saint John Airport (New Brunswick)
🏢 National Car Rental
📍 New Brunswick