Enhance customer satisfaction as a Bilingual Customer Service Representative in a permanent, full-time role. You'll process orders and manage complaints across Canada and the U.S., ensuring transparent communication.

In this position, reporting to the Customer Service Manager, you'll manage the complete order processing cycle and be the primary contact for assigned accounts. You'll collaborate with Logistics, Planning, and Operations teams to resolve issues effectively. This role demands three years of experience and fluency in both French and English to meet customer needs efficiently.

Key Responsibilities:
• Manage full order processing from entry to resolution
• Serve as the main contact for strategic customer accounts




• Collaborate with internal teams to meet delivery deadlines
• Monitor account performance and suggest improvements
• Handle inquiries and escalations with professionalism

Requirements:
• High school diploma required
• Minimum three years of customer service experience
• Bilingual in French and English necessary
• Experience with ERP systems advantageous
• Proficient in Microsoft Office Suite

Showcase your commitment to customer care and efficient order management in this dynamic role.
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📌 Bilingual Customer Service Representative (Quebec City)
🏢 Vegpro International
📍 Quebec City