Harbour Health Partners

Role: Medical Office Administrator

We are looking for a reliable Medical Office Administrator (MOA) to join our growing administration team. Our MOAs are the first point of contact for our patients and an important part of the support team for our providers. We are looking for someone who has a strong administrative foundation, takes pride in their work, is coachable, and wants to contribute to a team that cares deeply about the service and care we provide to our patients and to each other.

About us: Harbour Health Partners is a multi-physician primary care medical practice located in Millidgeville, in Saint John, New Brunswick. We have been a group practice since 2013 and currently have six practicing partners.

Our Mission: To be a medical home that patients can fully trust. This means that we are available, approachable, and provide safe, responsive, and science-based care.

Our Values:

Community Needs Responsiveness

Secure Skilled Staff

Team-oriented Team Based Approach

Inclusive Safe Environment

Education Focused

Innovation

Seeking What Success in This Role Looks Like

A successful MOA at Harbour Health is dependable, professional, and engaged in their work. They learn and follow our processes, communicate effectively, work efficiently, pay attention to detail, problem-solve, and can be trusted to follow through on their responsibilities. Our team works to establish expectations for quality, communication, productivity, and timely completion of work. We regularly use data and quality improvement initiatives to help us learn, improve and evolve our processes. We value team members who are open to feedback, share ideas, and contribute to positive change as our practice evolves.

Position Overview:

Employment: Full time, 40 hours/week, Monday-Friday

Schedule: Regular hours between 7:45 a.m.-5:30 p.m.; occasional evening/weekend availability, in office only/not remote

Compensation: $22-$25/hour, commensurate with experience; paid bi-weekly

Vacation: 3 weeks paid vacation to start, increasing with years of service

Benefits: Extended health, LTD, paid family needs days,



additional unpaid days, and professional development opportunities

Staff must adhere to clinic privacy, confidentiality, and Public Health requirements, including applicable immunization recommendations.

The Person We Are Looking For

The ideal candidate is professional, caring, self-aware and adaptable, with the ability to balance competing priorities in a busy clinic environment. You should have:

Solid organizational and time-management skills

Strong written and verbal communication skills in English

Experience managing telephone calls, scheduling, documentation and competing administrative priorities

Confidence learning new software and electronic systems

Accurate and efficient data-entry skills

Good judgment and problem-solving abilities

Experience handling confidential or sensitive information

The ability to prioritize and transition between tasks efficiently

The ability to follow established policies and procedures while exercising appropriate independent judgment

A professional and welcoming approach when interacting with patients, colleagues and providers

Reliability, including regular attendance and adherence to scheduled hours

A team-focused and adaptable approach

The ability to work independently and recognize what needs to be done

Experience & Education Required:

Minimum 3 years of administrative experience, preferably in a busy, client-facing professional environment

Demonstrated experience performing a range of administrative responsibilities rather than reception duties alone

Strong proficiency with Windows-based computer systems and standard office technology

Experience managing confidential information

Demonstrated ability to multitask,



prioritize and problem-solve

Assets:

Previous experience in a medical office or other healthcare environment

Medical Office Administration diploma or certificate

Experience with Electronic Medical Record (EMR) systems

Knowledge of healthcare administrative workflows such as requisitions, referrals, and results

Bilingualism

Essential Daily Job Functions include, but are not limited to:

Welcome and check in patients, answer phones, schedule appointments, and respond to patient and provider requests

Monitor and action EMR tasks, faxes, documents, and incoming patient requests accurately and promptly

Maintain accurate electronic records, including scanning, document management, and data entry

Monitor provider schedules and support effective day-to-day clinic flow

Process invoices, payments, and receipts for uninsured services

Maintain patient privacy and confidentiality and follow clinic policies and procedures

Assist with general office and clinic operations, including opening/closing, supplies, and maintaining organized shared spaces

Provide additional administrative and clinic support as needed within the scope of the role and following appropriate training

A complete job description will be provided for candidates selected for interviews

Reference Requirement - Candidates selected for an interview will be asked to bring three professional references; personal references will not be accepted.

Employment Eligibility - This position requires the successful candidate to be legally authorized to work in Canada. At this time, the employer is unable to provide work authorization or sponsorship for this position. By submitting an application, candidates confirm that they meet these employment eligibility requirements and do not require employer sponsorship to accept employment in this role.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Harbour Health Partners

723 Millidge Avenue, Saint John, NB E2K 2N7, (phone hidden)

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📌 Medical Office Administrator (New Brunswick)
🏢 Harbour Health
📍 New Brunswick