Description We are looking for our next great team member to join us on our Guest Services Team . We are committed to providing you with:
Competitive wages - An hourly wage of $20
An exceptional benefit plan for eligible associates & your family members
RRSP matching program (for eligible associates)
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent-managed properties in North America for you & your family members
Discounts with Marriott properties globally for you & your family members
Eligible associates will receive a seasonal ski pass benefit
The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain
Seasonal position start date: December 1st, 2026
Here is what you will be doing each day:
As a Guest Services Agent , you will have the opportunity to make a positive impact on each guest's experience by providing exceptional customer service and creating memorable moments. Each day, you will greet and assist guests with a friendly and welcoming attitude, provide ski valet service, park and retrieve vehicles efficiently and safely, provide information about hotel amenities and local attractions, assist guests with luggage and other needs as required, and ensure a seamless and enjoyable experience for all guests.
Who We’re Looking For:
You are outgoing, friendly, and passionate about providing exceptional guest experiences. You have excellent verbal and written communication skills, along with strong interpersonal and customer service abilities. You're highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. You're a team player who works well in a collaborative environment while also feeling comfortable working independently. Previous valet or customer service experience is considered an asset.




Does this sound like you?
ESSENTIAL JOB FUNCTIONS:
Greet and assist guests with a friendly and welcoming attitude.
Provide ski valet services, including receiving, organizing, storing, and retrieving guests' ski equipment efficiently and safely.
Park and retrieve vehicles efficiently and safely.
Provide information about hotel amenities, services, and local attractions.
Assist guests with luggage and other needs as required.
Ensure a seamless and enjoyable experience for all guests.
Maintain a clean, organized, and safe guest service and ski valet area.
Communicate effectively with team members and other departments to ensure exceptional guest service.
JOB REQUIRMENTS:
Computer literacy Hotel
PMS experience an asset
Service oriented with an eye to supporting your internal guests
Ability to thrive in a fast-paced hotel environment
Excellent verbal & written communication skills
Willingness to learn, develop & grow
Numerical acuity and high attention to detail
Comprehensive understanding of financial data, reporting, & basic arithmetic functions
Ability to stand for long periods of time (up to 8 hours per shift)
Professional presentation
Canadian Drivers Licence with a clean drivers abstract and reliable transportation
Must be willing to work holidays and weekends
Able to perform other duties as required
Lift up to 50 lbs
At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an setting that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Join us at The Josie!
Source: Crescent Hotels & Resorts

#J-18808-Ljbffr

📌 Guest Services Agent (British Columbia)
🏢 The Crescent Hotels Group
📍 British Columbia