Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

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Hotham

Senior Administrative Assistant
Date: Sep 3, 2026

Location: Whistler, BC, Canada

Company: Whistler Blackcomb

Shift Type: Year Round

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

RSP Options (after 12 months or 2000 cumulative hours of service)

Employee Assistance Program

Excellent training and professional development

Referral Program

Full Time Roles Are Eligible For The Above, Plus

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Free ski passes for dependents

Critical Illness and Accident plans

Job Summary
As our Senior Administrative Assistant, you will provide administrative support to our team and ensure our guests have the Experience of a Lifetime.

Job Specifications

Starting Wage: $23.00/hr - $25.99/hr

Employment Type: Year Round

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities

To provide direct administrative support to the Guest Services Managers, as well as assistance to the Guest Services assistant manager team.





Demonstrate our core values: Service Others, Do Right, Be Inclusive, Drive Value, Do Good, Be Safe and Have fun.

Develop rapport and engage with our PSS team in our guiding mission statement of creating the Experience of a Lifetime for our employees, so they can, in turn, provide an exceptional experience for our guests.

Assist in budget preparation and Capital planning; including sourcing out costs, formulating spreadsheets and formatting narratives and drafting reviews

Assist with organizing staff functions based on Fiscal year budget

Purchasing of office and operating supplies for the department.

Assist with coordinating completion of any capital project items

Provide assistance with special events and projects; including creating spreadsheets, and PowerPoint presentations

Assist Managers and Supervisors in attaining objective targets and action item completion

Prepare miscellaneous correspondence, reports and statistical data as required

Respond to guest inquiries or issues directed to the Guest Service dept by phone, correspondence or e-mail.

Assist with Line control duties as required both within the offices and at the valley lifts

Fulfil resolutions to guest issues relating to replacement, dry cleaning or other guest appeasement requirements.

Plan, organize, and coordinate the decorations/festive additions to add to guest experience in the Guest Service locations

Participate in weekly Guest Service Leadership meetings and take minutes

Attend, record and issue minutes from meetings

Provide support for Guest Service (Guest Services, Ticket Sales and Snow School Sales) Supervisor team and frontline staff (includes working frontline shifts/covering breaks as needed)

Assist managers with their expenses

Maintain current results for employee surveys

Maintain a centralized file system for guest service policies, procedures and tracking etc that are common to all Guest Service operations and locations.

Assist with maintaining the Guest Services Privacy requirements in accordance to WB privacy act policies & procedures.

Follow up on all outstanding action items established from weekly/monthly and planning meetings





Provide assistance with the organization of Guest Services meetings, parties and events

Maintain office filing systems and provide accurate record keeping

Coordinate the lost and found by arranging shipments for guests, keeping the area tidy and organized

Clearing outstanding invoices relating to orders

Setting up manager’s meetings, 1 on 1’s for Managers and taking minutes.

Monitoring payroll and entering sick time/vacation time for salaried and hourly staff

Conduct the RFID monthly media inventory count and ordering.

Perform other duties as required or assigned by the Assistant Manager.

Job Requirements

Creative and innovative thinking

Confidentiality and good judgment

Capable of establishing priorities and strong time management skills.

Excellent interpersonal and communication skills

Strong organizational skills

Ability to problem solve and work with many different departments to accomplish tasks

Outgoing, comfortable working in a variety of different environments; administrative, frontline service and event planner

Skilled telephone manner and presentation

Enjoy working in both a team environment as well as an ability to work alone without direct supervision

Strong computer skills on Microsoft Word, Excel, Outlook

Ability to type 60 wpm with accuracy

Accurate, good attention to detail

Ability to handle a heavy workload

Previous supervisory experience an asset

BC Drivers License and Drivers Abstract mandatory

Knowledge of Whistler Blackcomb Mountains and the Guest Service Dept. operations an asset

Required to complete a satisfactory criminal record check

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516444
Reference Date: 08/04/2026
Job Code Function: Administrative

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📌 Senior Administrative Assistant (British Columbia)
🏢 Whistler Blackcomb
📍 British Columbia