Be a part of HP's team as a Technical Support Agent, where you will resolve technical issues and enhance customer satisfaction. This full-time role focuses on utilizing established protocols to manage inquiries and provide informed responses.

In this role, you will independently handle customer concerns while maintaining data confidentiality. The position requires 4-6 years of relevant experience, preferably in technology or remote support. You'll collaborate with diverse teams, contribute to process improvements, and leverage your technical skills to deliver high-quality service.

Key Responsibilities:
• Independently address customer concerns with moderate judgment
• Resolve technical issues related to hardware and software




• Provide detailed product information and service responses
• Collaborate with teams for seamless project outcomes
• Contribute to process enhancement initiatives

Requirements:
• High School Diploma or equivalent is required
• 4-6 years of related work experience preferred
• Proficient in Active Directory, Desktop Support, and IT Service Management
• Solid communication and problem-solving skills
• Ability to work independently with minimal supervision

Advance your career in technical support while contributing to customer solutions with HP.
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📌 Technical Support Agent at HP (Quebec City)
🏢 HP
📍 Quebec City