Join the Canadian Tire Financial Services team as an Operations Analyst focused on budgeting and forecasting within the contact centre. Leverage your analytical skills and insights for operational excellence.

As an Operations Analyst at Canadian Tire, your role is pivotal in supporting management with budgeting and service levels. You will consolidate data across divisions, improve staffing analyses, and enhance operational effectiveness. This position requires strong problem resolution and analytical capabilities to facilitate superior client experiences.

Key Responsibilities:
• Lead modeling exercises based on approved contact centre assumptions
• Develop dashboards for management insights
• Analyze and track performance against budget targets




• Forecast short and long-term staffing requirements
• Optimize staffing schedules and resource capacity

Requirements:
• Degree/diploma in Mathematics, Economics, or related field
• Robust analytical and organizational skills
• Knowledge of MS Suite, Power BI, and SQL
• Proficiency in Python and Tableau is a plus
• Ability to communicate effectively and work collaboratively

Elevate your career by utilizing your analytical expertise in the dynamic environment of Canadian Tire Financial Services.
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📌 Operations Analyst for Canadian Tire (Ontario)
🏢 Canadian Tire Bank
📍 Ontario