Drive customer success as a Strategic Customer Success Manager at MongoDB in Toronto, ON. Leverage your technical expertise and business acumen to align with clients' long-term strategic goals.
In this hybrid role, you'll act as a trusted advisor to significant G2000 accounts, ensuring they achieve maximum value from their MongoDB investments. With responsibilities that include managing customer retention strategies and facilitating executive-level advocacy, your role is crucial. You'll address complex market challenges, forge strong relationships with C-suite leaders, and facilitate transformative business outcomes based on customer roadmaps.
Key Responsibilities:
• Proactively assess and mitigate consumption risks for clients
• Conduct comprehensive business reviews to analyze customer performance
• Lead development of account programs to drive resource allocation
• Maintain accurate internal systems for customer insights
• Influence product roadmaps based on customer feedback
Requirements:
• 9 to 12+ years in a technical customer-facing role
• 6+ years managing customer health for strategic accounts
• Solid communication skills with C-suite experience
• Bachelor’s degree in Computer Science or STEM
• Proven ability to manage complex accounts
Maximize your impact by empowering MongoDB customers through strategic planning and execution in Toronto.
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