Position Summary
Benefits Administrator is responsible for the timely setup and ongoing maintenance of employer, member, and service provider records. This position plays a pivotal role in ensuring the integrity and accuracy of these records, working closely with other departments to validate data and confirm that service standards are consistently upheld. This role demands a detail-oriented, proactive approach to facilitate efficient operations and maintain the highest level of data integrity.

Location
This is a full-time, on-site position based in our Edmonton office.

Key Responsibilities:
Employer Administration

Enter employer contribution reports and prepare discrepancy reports

Set up and maintain employers across multiple systems

Send Welcome Packages and reports to new employers

Run Hour History and daily E-inTel reports

Enter Contribution Transfer Authorization (CTA) forms

Maintain Check Off lists for all clients

Respond to emails from employers and locals

Member & Service Provider Administration

Set up and maintain member, employer, and service provider records to ensure accurate, up to date information

Update eligibility statuses and member records as required

Track and mail drug cards

Process Health & Welfare self-payments and prepare monthly self-payment statistics

Create and mail New Eligible and Self-Pay correspondence

Manage weekly HCSA (Health Care Spending Account) data loads





Reporting & Cross-Departmental Support

Run monthly reports to support departmental functions

Provide administrative support to the Pension team

Provide support to the call centre and finance department

Respond to inquiries from other departments

Create and maintain spreadsheets and documents supporting benefits tracking and administration

Continuous Improvement

Analyze issues as they arise and develop effective solutions

Continually review current processes for efficiency improvements

Qualifications and Attributes:

Post-secondary diploma or certificate in Office or Business Administration

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

Accurate and productive alpha and numeric keyboarding skills

Strong computer skills, with an acceptable level of keyboarding speed and accuracy

Working knowledge of office procedures; prior office experience an asset

Excellent writing and verbal communication skills

Excellent organizational and time management skills, including the ability to prioritize tasks and consistently meet company service standards

Attention to detail and commitment to accuracy of work

Ability to establish and maintain effective working relationships, and to work independently and as part of a team

Successful completion of a cleared criminal background check is required

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📌 Benefits Administrator (Alberta)
🏢 Ellement Consulting Group
📍 Alberta