We are seeking a motivated, team-oriented, and passionate Customer Service Representative (receptionist) to join our Client Care Services team in our growing emergency and specialty hospital. We are currently looking for a full-time receptionist to join our Client Care Services team. As a 24-hour emergency facility, this position will require shift work (days, nights, weekends, holidays).

The full-time shift is 12 hours, 3 days on, 3 days off, switching between 2 weeks of days and 2 weeks of nights. Come feel the difference when you are truly part of the family in Alberta’s only private referral hospital. Personal pet discounts In office parking The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse Veterinary Specialists & Emergency.

They will report to Head of Client Services and work closely with the Client Care team to deliver exceptional patient and client care to ensure all feel welcomed and cared for.

The Client Service

Representative will support all emergency and specialty teams including: Answers and triages incoming telephone calls.



Maintains practice software including client and patient record management. Performs housekeeping duties to maintain cleanliness of reception and common areas.

Assists with educating clients about insurance and home care instructions as required. Supports management of client complaints as required in partnership with the Head of Client Services and Hospital Director, interacting with clientele to deescalate, resolve, and/or escalate issues in a timely fashion. Follows all SOPs to support smooth hospital operations.

Follows all federal and provincial animal health laws and regulations regarding workplace health and safety. Openly and proactively communicates updates to Head of Client Services and other department team members. Minimum of 1 year customer service or front desk experience is preferred (ideally in a medical or hospitality setting).

Post secondary education is considered an asset. Exceptional customer service skills. Genuine interest and initiative to help Pulse be the best practice it can be.

📌 Veterinary Receptionist and Client Service Rep (Sherwood Park)
🏢 Pulse Veterinary Specialists u0026 Emergency
📍 Sherwood Park