Job Title: Vice President of Professional Services

Location: United States – Remote

Position Overview

We are seeking an experienced and strategic Vice President of Professional Services to lead the company’s professional services organization and strengthen client delivery, operational performance, and service capabilities. This role will oversee professional services strategy, client engagements, project delivery, resource planning, financial performance, service quality, and team development.

The Vice President of Professional Services will work closely with Sales, Customer Success, Product, Finance, Technology, and Operations to ensure services are delivered efficiently, consistently, and in alignment with client and business objectives.

Key Responsibilities

Professional Services Strategy

- Develop and execute the professional services strategy in alignment with company goals.
- Define service offerings, delivery models, operating standards, and organizational priorities.
- Identify opportunities to improve service capabilities, efficiency, and client value.
- Build scalable processes that support sustainable business growth.

Client Delivery Leadership

- Provide executive oversight of consulting, implementation, advisory, integration, and related service engagements.
- Ensure projects are delivered according to agreed scope, timelines, quality standards, and commercial expectations.
- Establish consistent delivery practices and accountability across the organization.
- Resolve complex delivery challenges and maintain strong client relationships.

Project & Program Management

- Oversee major projects, programs, and strategic client engagements.
- Monitor scope, milestones, dependencies, resources, risks, and financial performance.
- Establish effective project governance, reporting, and escalation processes.
- Support project leaders in maintaining disciplined execution and timely delivery.

Client Relationship Management

- Develop trusted relationships with key clients and senior stakeholders.
- Participate in executive reviews, strategic planning sessions, and important client discussions.
- Ensure client expectations and objectives remain clearly aligned.
- Partner with internal teams to address concerns and improve service quality.

Resource & Capacity Planning

- Develop resource planning practices based on project demand and business priorities.
- Monitor capacity, utilization, skills, staffing requirements, and project assignments.
- Improve resource allocation while maintaining delivery quality.
- Partner with leadership on hiring and organizational planning.

Financial & Commercial Management

- Oversee professional services revenue, project costs, utilization, margins, and financial performance.
- Partner with Finance on budgets, forecasts, reporting, and business planning.
- Evaluate project economics and identify opportunities to improve efficiency and profitability.
- Support pricing, scope, staffing, and commercial decisions for strategic engagements.

Sales Partnership

- Partner with Sales on opportunity qualification, solution development, proposals, scoping, and client commitments.




- Provide guidance on delivery requirements, project assumptions, timelines, and resource needs.
- Help ensure commercial commitments are aligned with practical delivery capabilities.
- Support strategic opportunities and complex client discussions.

Customer Success Partnership

- Work closely with Customer Success to support successful implementation and long-term client outcomes.
- Establish effective handoffs between Sales, Professional Services, and Customer Success.
- Share project insights that can inform account planning and future service requirements.
- Support appropriate service expansion based on client needs.

Operational Excellence

- Review service processes, workflows, and operating practices to improve efficiency and consistency.
- Establish clear procedures, documentation, templates, and service standards.
- Identify recurring operational challenges and implement practical improvements.
- Use performance data to support continuous improvement.

Service Quality

- Establish and maintain professional services quality standards.
- Monitor project outcomes, delivery performance, client feedback, and service consistency.
- Develop processes to identify and resolve recurring delivery issues.
- Promote reliable and outcome-focused service delivery.

Team Leadership & Development

- Lead and develop professional services leaders, consultants, project managers, and delivery professionals.
- Establish clear responsibilities, performance expectations, and organizational priorities.
- Develop leadership capabilities within the services organization.
- Encourage knowledge sharing, collaboration, and professional development.

Methodology & Best Practices

- Establish consistent approaches for discovery, planning, implementation, delivery, and project closure.
- Develop service methodologies, playbooks, templates, and delivery frameworks.
- Review project results and client feedback to improve service practices.
- Maintain appropriate flexibility for different client requirements.

Risk & Escalation Management

- Identify delivery, financial, resource, contractual, and operational risks.
- Establish clear escalation and resolution processes.
- Develop mitigation plans with project and functional leaders.
- Communicate important risks and recommendations to executive leadership.

Performance Management & Reporting

- Define and monitor key professional services performance indicators.
- Track utilization, project margins, delivery timelines, backlog, capacity, and client feedback.
- Provide leadership with clear visibility into operational and financial performance.
- Translate performance trends into practical recommendations.

Technology & Systems

- Support effective use of CRM, project management, professional services automation, resource planning,



and reporting systems.
- Improve visibility into project status, capacity, financial performance, and client activity.
- Identify opportunities for automation and process improvement.
- Promote accurate operational data and consistent reporting.

Executive Partnership

- Provide executive leadership with regular updates on service performance, major engagements, financial results, resource requirements, and strategic priorities.
- Participate in annual planning, organizational planning, and business strategy discussions.
- Develop recommendations based on operational, financial, and client data.
- Represent the professional services organization in senior-level discussions.

Qualifications

- 12+ years of progressive experience in professional services, consulting, implementation, project delivery, or a related field.
- 6+ years of leadership experience managing professional services or client delivery organizations.
- Demonstrated experience overseeing complex client engagements and multi-project environments.
- Strong understanding of professional services operations, resource planning, project delivery, and financial management.
- Experience managing utilization, project economics, forecasting, and service performance.
- Strong client relationship and executive communication skills.
- Demonstrated experience leading and developing professional services teams.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent written and verbal communication skills.
- Solid commercial awareness and business judgment.
- Experience collaborating with Sales, Customer Success, Product, Finance, Technology, and Operations.
- Ability to manage multiple priorities in a remote work environment.

Preferred Qualifications

- Experience in technology, SaaS, enterprise solutions, consulting, or another project-based business.
- Experience overseeing implementation, integration, advisory, managed services, or consulting practices.
- Familiarity with professional services automation, CRM, project management, resource planning, and business intelligence platforms.
- Experience developing delivery methodologies, pricing models, utilization programs, or margin improvement initiatives.
- Experience managing strategic enterprise accounts and complex client programs.
- Experience building or improving professional services organizations during business expansion.
- MBA or another relevant advanced business qualification is a plus.

Why Join Us This role provides the opportunity to shape the company’s professional services strategy, strengthen client delivery capabilities, and build a scalable operating organization. The Vice President of Professional Services will have meaningful influence across service strategy, client relationships, operational performance, financial results, resource planning, and team development.

This position is well suited to a practical and strategic leader who enjoys working with clients, developing strong teams, improving delivery operations, and creating service practices that produce measurable value for both clients and the business.

📌 Vice President of Professional Services (Moncton)
🏢 Mizaan Invest
📍 Moncton