Deliver exceptional service as a Customer Support Representative with the Ontario Northland Transportation Commission in North Bay. This role emphasizes problem-solving and technical assistance for employees and customers.

As a key part of the Information Technology Services department, you will support ONTC by addressing inquiries and troubleshooting issues for users. This collaborative position requires a blend of customer service skills and technical know-how to ensure effective resolutions. With your expertise, you'll drive support processes and establish strong relationships with service vendors.

Key Responsibilities:
• Answer live calls and respond to emails promptly
• Provide first-line support for various technology issues




• Manage incident resolution from start to finish
• Assist with user account and permissions management
• Enforce IT policies and support vendor relationships

Requirements:
• College diploma in Technology or related field
• 1-2 years of relevant customer service experience
• Certification in MCP, ITIL, or similar is a plus
• Strong knowledge of Microsoft products and setting
• Exceptional verbal and written communication skills

Bring your technical troubleshooting prowess and customer dedication to the Ontario Northland team.
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📌 Customer Support Representative at ONTC (Ontario)
🏢 Ontario Northland
📍 Ontario