We have an exciting opportunity to join our Quadrus team! Advisor Service Representatives provide aligned support to Advisors concerning our mutual fund dealer (Quadrus) policies and procedures. This is a service-oriented role, with no sales component. If you are looking for an opportunity to build trusted relationships with our internal partners and put your financial knowledge to good use, this role is for you!

Temporary Full Time

Our hours of operation are Monday to Friday, 8:45am to 5:00pm. That’s right, no late evenings or weekends! We are seeking candidates who have completed courses through the Investment Funds Institute of Canada or the Canadian Securities Course.

What you will do
Responding to inquiries from Quadrus representatives and clients via phone, fax and e-mail
Providing explanation of Quadrus processes and education on use of Investment Centre technology and other tools and resources
Communicating sensitive processing issues to representatives, to ensure prompt resolution
Acting as liaison between Quadrus representatives and fund companies and internal partners
Investigating complaints and issues, including research with fund companies
Achieving service standards and working to ensure compliance with National Instruments
Building rapport with advisors and their local leaders and field contacts

What you will bring
Completion of IFIC or Canadian Securities Course
Persistence in ensuring prompt resolution of customer concerns
Strong verbal and written communication skills
Strong analytical and problem-solving abilities
Able to manage multiple tasks while prioritizing and managing deadlines




A team player with the ability to work independently
Good coping skills and tolerance of ambiguity
Bilingual (French/English) an asset

The base salary for this position is between $43,400 - $65,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer




We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full time or part-time permanent team member:

Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreaboutCanada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life

would like to thank all applicants, however only those who qualify for an interview will be contacted

#LI-Hybrid

Requisition ID: 6989

Category: Customer Service and Administration

Location
London, ON, CA

Date: Sep 10, 2026

#J-18808-Ljbffr

📌 Advisor Service Representative - 12 Month Contract (Ontario)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Ontario