Job Summary
The Supervisor, Dash 8 Inflight Regulatory Training and Development, is responsible for supervising the development, delivery, and evaluation of cabin crew regulatory training programs. Reporting to the Senior Manager, Regulatory Training & Standards, this role ensures that all training activities are compliant with Transport Canada regulations and aligned with company objectives. The Supervisor will assist in curriculum design, evaluates training effectiveness, and contributes to continuous improvement in training delivery and safety performance.

Duties & Responsibilities
Leadership and Management

Ensure consistent, accurate delivery of all programs and lesson plans

Coordinate with the Senior Manager, Regulatory Training & Standards to establish training priorities, goals, and strategies

Regulatory Training Development and Compliance

Lead development and maintenance of all Cabin Crew regulatory training programs

Design curriculum, training materials, and multimedia content (LMS)

Run and execute LMS completion reports

Review and update materials to reflect regulatory and procedural changes, in collaboration with the Specialist, Regulatory and Standards

Continuous Improvement

Monitor key performance indicators and training metrics to assess the effectiveness of training programs

Identify opportunities for process improvements and innovation in training delivery methods

Actively participate in cross‑functional teams and projects to enhance overall training and development efforts

Execute a broad range of training strategies and methodologies that support Adult Learning styles

Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and promoting a safe work environment

Administrative Duties

Review and update training materials and documents to ensure accuracy and compliance with regulatory standards

Coordinate the scheduling of training events, including selecting venues, arranging logistics and ensuring the necessary equipment is available





Support the onboarding process for new cabin crew members and ensure all necessary onboarding and training materials are delivered

Assist with special projects as required

All other duties assigned by the Senior Manager, Regulatory Training & Standards

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others

Teamwork: Working collaboratively with others to achieve organizational goals

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers)

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise

Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus

Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community

Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self‑efficacy, resilience, and persistence in followers

People Leadership: Assuming a leadership role in helping others achieve excellent results

Leading Change: Recognizing the need for change, being open to recent ideas and methods, and championing transformational change within the organization and beyond

Qualifications

Minimum 2 years of cabin crew experience is required





Certification as a trainer or instructor is an asset

5-7 years of relevant experience including at least 3 years in training program development, is required

Proficiency with learning management systems and relevant development software

Previous experience in aviation training, preferably in a regulatory compliance role

Familiarity with Company Operations Manuals, training manuals, and applicable SOPs

Robust knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards, and ISARPs

Experience in curriculum development, instructional design, and training delivery techniques

Excellent leadership, communication, and interpersonal skills

Ability to work effectively in a fast‑paced, dynamic environment and manage multiple priorities simultaneously

Willingness to travel occasionally for training‑related activities

Strong knowledge of customer service practices

Excellent time management, written and verbal communication skills; keen attention to detail

Proficiency with Microsoft Office Suite and Internet applications

Ability to secure restricted airport security clearance

Must maintain a valid passport (with a valid C1D Visa if required) and be able to travel when required, access to a vehicle is essential

Successfully complete the initial cabin crew training

Operate as a crew member when required

Location
Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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📌 Supervisor, In-Flight Services - Training and Development - Dash 8 (Ontario)
🏢 Porter Airlines
📍 Ontario