Lead the Customer Success team at myBlueprint, enhancing retention and support for school partners across Canada. This role emphasizes coaching and operational excellence for impactful customer experiences.
As a Customer Success Manager, you will guide the daily operations of the team while directly managing a small portfolio of accounts. Your responsibilities will include overseeing retention efforts, coaching team members through 1:1 sessions, and ensuring adherence to effective processes. Your goal will be to help align team actions with departmental priorities, ultimately driving customer satisfaction.
Key Responsibilities:
• Oversee renewal pipelines and address customer risks and escalations
• Coach team through 1:1s, performance feedback, and career development
• Build effective playbooks and CRM practices for customer lifecycle
• Ensure team accountability on commitments and goals
• Manage a small portfolio of accounts for direct customer connection
Requirements:
• Proven experience in customer success or account management
• Solid coaching and people management skills
• Deep understanding of retention strategies in EdTech
• Excellent organizational and process-oriented mindset
• Ability to adapt through product transitions and changing priorities
Deliver impactful customer success and enhance team capabilities at myBlueprint while fostering student achievement.
#J-18808-Ljbffr