Achieve daily, weekly, and monthly sales and service-level targets with the team

Maximize guest frequency, sales, and acquisition of recent customers

Maximize capsule, accessories, and machine sales

Evaluate service quality and use mystery shopper results to implement customer service action plans

Support company programs by motivating and instructing the team to meet operational and organizational objectives

Recruit, hire, and motivate the team to provide exceptional customer service consistent with the brand image

Delegate responsibilities with the Boutique Manager to ensure smooth operations

Review KPIs to identify problems, concerns, and improvement opportunities

Implement SOPs and guidelines covering compliance, risk management, and health and safety

Monitor and manage schedules

Plan and prioritize annual sales and wage-cost targets with the Boutique Manager

Manage staffing, monthly reports, cash, and inventory using operational tools

Perform stock spot checks and assist with inventories and deliveries

Requirements

4-5 years of high-volume retail management experience

Luxury retail experience is an asset

Demonstrated ability to prioritize and plan multiple priorities

Strong team-building skills with a history of effective team coaching and development

Effective time management,



communication, problem-solving, and analytical skills

Passion for coffee and sustainability

Experience in the food or coffee space is an asset

Ability to stand for an entire working day

Ability to repeatedly lift a maximum of 23 kgs

Core Competencies
Demonstrates strong leadership in high-volume retail management, focusing on team development, customer service excellence, and operational efficiency. Proficient in achieving sales targets and implementing compliance and risk management strategies.

Highest-signal resume keywords

High-Volume Retail Management

Team Building and Coaching

Sales Target Achievement

Operational Tools Management

SOP Implementation

Hard Skills

Sales Management

Inventory Management

KPI Review

Customer Service Action Plans

Risk Management

Health and Safety Compliance

Operational Planning

Staffing Management

Cash Management

Stock Spot Checks

Soft Skills

Effective Communication

Time Management

Problem-Solving

Analytical Skills

Motivational Skills

Industry Keywords

Luxury Retail

Customer Acquisition

Guest Frequency

Food Industry

Coffee Industry

Sustainability

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📌 Boutique Assistant Manager (British Columbia)
🏢 Jobtailor
📍 British Columbia