Elevate your career as a Service Manager III with Equinix, focusing on strategic account support and customer success. Drive customer satisfaction while resolving complex post-sale issues in this pivotal role.

This role plays a crucial part in managing small to large field, major, or channel accounts. You will conduct quarterly business reviews and oversee service improvement plans while acting as a key contact for customer escalations. This position emphasizes robust analytical skills and demands proactive engagement to minimize churn risks and enhance overall customer experience.

Key Responsibilities:
• Support high complexity and strategic global accounts
• Own issue resolution and provide tactical support post-sale
• Deliver quarterly business reviews and customized materials




• Develop and manage service improvement plans
• Create complex ad hoc reports and customer insights

Requirements:
• Bachelor's degree in IT, Computer Science, or related field
• 5+ years in Service Management or related customer-facing role
• Familiarity with ITSM platforms like ServiceNow or Jira
• Proven capability in driving account growth and service expansion
• Excellent communication and stakeholder engagement skills

Bring your expertise in service management and customer success to transform Equinix's account dynamics.
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📌 Service Manager for Equinix Accounts (Ontario)
🏢 Equinix
📍 Ontario