Lead the Managed Services team at Dayforce, focusing on exceptional customer outcomes and operational excellence across global regions. Drive AI transformation, customer relationships, and team development as Senior Director.

As a strategic Senior Director at Dayforce, you’ll oversee critical Managed Services functions including Customer Onboarding and Payroll Operations. This role is centered on building a customer-centric organization while leading a high-performing, diverse team across various locations. Your success will be measured by operational performance and your ability to drive business transformation and enhance employee engagement.

Key Responsibilities:



• Lead Managed Services functions including Payroll and Customer Support • Develop long-term strategy focusing on AI and automation • Build trusted advisor relationships with customers • Collaborate with cross-functional teams for consistent service • Manage global workforce culture through engagement initiatives

Requirements: • 10+ years in leadership of service organizations • Experience with AI transformation and operational excellence • Proven success in managing distributed teams • Robust financial acumen in operational governance • Customer-centric leadership style

Elevate Dayforce's Managed Services by enhancing customer and employee experiences while innovating operational processes. #J-18808-Ljbffr

📌 Global Managed Operations Director at Dayforce (Winnipeg)
🏢 Socket.dev
📍 Winnipeg