Senior Helpers Okanagan is hiring a Client Services Coordinator to support our caregiver team, maintain reliable schedules, and ensure smooth day‑to‑day operations. This role is ideal for a registered HCA or experienced caregiver who thrives in a fast‑paced, logistical setting and wants a clear path to grow into leadership.
About The Role
The Coordinator ensures continuity of care through effective scheduling, some client communication, and hands‑on caregiving support when coverage gaps arise.
Key Responsibilities
Manage daily/weekly caregiver schedules and respond quickly to cancellations
Handle client calls related to timing, logistics, and schedule updates
Support caregivers with logistical problem‑solving
Take light‑to‑moderate client care shifts (8-12 hrs/week) to maintain continuity
Maintain accurate documentation in WellSky
Assist with onboarding and operational tasks
Support community outreach as assigned; including presentations to seniors and community facilities.
What You Bring
Registered with the BC Care Aide Registry
HCA program completion
2+ years senior‑care experience
Strong communication, organization, and follow‑through
Calm, steady professionalism
Reliable transportation; flexibility for occasional evenings/weekends