Lead technical engineering efforts with Ingram Micro in Mississauga, Ontario, combining your expertise in Microsoft support and vendor management. This hybrid role emphasizes accountability and relationship-building.
As a Senior Manager in Technical Engineering, you will oversee the Microsoft support partnership while leading a global team. Your extensive experience in the Microsoft ecosystem and technical support operations is essential. This role requires a disciplined approach to contracts, SLAs, and escalations, ensuring smooth vendor collaborations and success metrics are met.
Key Responsibilities:
• Manage the Microsoft support contract and renewals
• Define and enforce vendor SLAs with accountability
• Design escalation pathways to address critical issues
• Lead and mentor a global technical support team
• Use data to track vendor performance and trends
Requirements:
• Bachelor’s degree in Computer Science or related field
• 8-10 years in technical support and vendor management
• 5+ years of leading technical teams globally
• Experience in Microsoft partnerships and escalations
• Fluent in Contemporary Work and Azure solutions
Excel in technical leadership while nurturing vendor relationships at Ingram Micro in Mississauga.
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