Elevate your career with CIBC Mellon as a Bilingual Client Services Representative in Mississauga. Engage clients and resolve inquiries efficiently in a dynamic workplace.
This full time role involves responding to inquiries from clients, dealers, and advisors, ensuring exceptional service. Leveraging 4-5 years of client services experience in the Mutual Fund industry, you will build and maintain strong business relationships, address concerns swiftly, and create periodic reports for advisors. Enjoy opportunities to innovate while supporting your professional growth within a diverse culture.
Key Responsibilities:
• Address client inquiries proactively through the call center
• Maintain knowledge of client products and industry standards
• Provide clear verbal and written communication to clients
• Monitor call statistics and collaborate on service improvements
• Produce detailed advisor reporting and respond to online tool queries
Requirements:
• Post-secondary education is required
• 4-5 years of client services experience in Mutual Funds
• Bilingual proficiency in French is mandatory
• Strong communication and interpersonal abilities
• Availability for shifts between 8am to 8pm
Leverage your bilingual skills and client services expertise to significantly impact client satisfaction at CIBC Mellon.
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