Become the front line of support at Reena as an IT Service Desk Analyst in Thornhill, ON. Provide top-notch technical assistance remotely and in-person for hardware and software issues.

This full-time role is essential for maintaining support systems and ensuring smooth operations at Reena. As a Tier 1 analyst, you will troubleshoot desktop, mobile, and network issues, all while delivering outstanding customer service. Robust communication skills and professionalism are paramount in this position.

Key Responsibilities:
• Offer prompt support for hardware and software problems
• Troubleshoot desktops, laptops, and network connectivity issues
• Monitor and manage tickets using the Service Desk tool
• Liaise with external vendors on support requests
• Provide first-line support for Windows-based servers

Requirements:
• 2 years college diploma in related field
• 1–2 years’ experience in IT Service Desk
• Familiarity with Active Directory and Microsoft Exchange
• Excellent communication and problem-solving skills
• Commitment to ongoing professional development

Bring your technical skills and customer service expertise to support Reena’s mission in Thornhill.
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📌 IT Service Desk Analyst at Reena (Ontario)
🏢 Reena
📍 Ontario