Serve as the first point of contact for CIBC Costco card clients
Support clients with day-to-day banking needs
Resolve client issues quickly and identify opportunities
Provide personalized banking solutions and trusted advice
Help clients manage their accounts and products
Connect and refer clients to appropriate CIBC contacts
Listen to clients, identify needs, and recommend solutions
Complete client requests efficiently
Apply knowledge of CIBC systems and products to resolve problems
Explain CIBC products and suggest banking options aligned with client goals
Coordinate with internal CIBC departments to address additional client needs
Requirements Fluent in French and English
Legally eligible to work at the specified location in Canada
Valid work or study permit where applicable
Ability to work independently from a secure workspace with a closing door
Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds
Satellite internet providers prohibited
Ability to attend the primary work location within two hours’ notice for business-related purposes
Flexibility to work evenings and weekends between Monday–Friday 7:00 AM–midnight and Saturday–Sunday 7:00 AM–10:00 PM
Strong knowledge of CIBC systems,



card products, and banking products
Client service, communication, customer experience, outbound calls, and collaborative work skills
May be required to complete attribute-based assessments, skills tests, simulations, coding tests, or French proficiency tests
Core Competencies Demonstrates strong client service skills by providing personalized banking solutions and resolving client issues efficiently. Proficient in CIBC systems and products, with the ability to communicate effectively in both French and English.
Highest-signal resume keywords Fluent In French
Fluent In English
Strong Knowledge Of CIBC Systems
Client Service Skills
Communication Skills
ATS Optimization Keywords Hard Skills CIBC Systems Knowledge
Banking Products Knowledge
Client Account Management
Problem Resolution
Personalized Banking Solutions
Soft Skills Client Service
Communication
Customer Experience
Team-oriented Work
Flexibility
Certifications & Qualifications Valid Work Or Study Permit
Industry Keywords CIBC
Banking
Client Needs
Outbound Calls
Attribute-Based Assessments

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📌 Contact Centre Representative, Bilingual (French, English) (Ontario)
🏢 Jobtailor
📍 Ontario