At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. The Director of Retail (“DOR”) is responsible to oversee all retail operations across the Banff Jasper Collection. Retail responsibilities include buying, inventory management, management of a retail distribution center and overseeing (10+) retail outlets that include gift shops and integrated attraction photo experiences.
ROLE & RESPONSIBILITIES The DOR is responsible to identify and manage the business to achieve or exceed established targets and to create and manage ongoing budgets.
The DOR oversees a team of retail leads and associates to be sure locations are well prepared for seasonal opening/closing dates and ensures that store layout, appearance, merchandising, inventory, and service levels are maintained at the highest quality level.
Develop short, medium and long-term strategic retail plans to grow the retail business
Plan unique assortment opportunities to drive revenue in all locations
Directly manage the warehouse, purchasing and retail systems teams, and support the execution strategy for all Banff Jasper Collection retail outlets (11)
Create and deliver retail sales training programs for retail managers and associates
Ensure ongoing forecasting and reforecasting of retail store budgets, including Labor, Operating Expenses, Cost of Sales, Inventory costs stores: a) sales; b) cost of sales; c) inventory; d) labor.
Execute new retail infrastructure initiatives from ideation through to execution stages of project planning
Develop a purchasing and inventory lifecycle plan for all retail outlets in the Banff Jasper Collection
Monitor retail purchasing with a focus on high % margins and driving revenue, maximizing margin dollar velocity
Manage inventory to ensure safety stock is in place, out-of-stocks are minimized and inventory overages are limited
Establish procedures to minimize inventory loss, theft
Review, analyze and report on all P&L; metrics, developing actions to control labor and maximize revenue opportunities
Coordinate merchandising plans for retail outlets, supporting retail managers, retail warehouse operations, and operational managers in each property
Ensure health & safety protocols are followed in all retail locations selling food items
Develop and implement store opening/closing and training procedures
Manage accounts payable processes for retail expenses




Ability to forecast future retail buying plans and present a retail receipt and sales flow to the VP, Retail for purchasing decisions
Regular travel between Banff, Jasper and Golden will be required
REQUIRED SKILLS QUALIFICATIONS & EXPERIENCE Minimum 3 years of experience working in a retail leadership role required
Experience managing teams in multiple retail units required
Experience interviewing and hiring retail team members required
Solid knowledge of purchasing, merchandising, and budgets required
Experience with Point of Sale systems and setups required, Retail Pro preferred
Experience with labor scheduling tools strongly preferred
Must be able to utilize standard MS Office tools including Excel, Word, PPT, Teams
Experience and understanding of the travel & hospitality industry preferred
EXPECTED BEHAVIOURS Strong “can-do,” attitude with willingness to be flexible and adaptable
Ability to make decisions, solve problems and exercise good judgment with limited supervision
Apply business knowledge to develop and deliver innovative, value-added solutions
Strong commitment to building positive working relationships
Project management skills with ability to drive stakeholder accountability for quality, on-time, on budget delivery
Willingness to work with geographically-dispersed teams in a seasonal environment
Curious, with an eye for innovation and trends – a forward thinker
Resourceful, with a strong desire to solve problems and create new solutions
Ability to organize and prioritize multiple tasks in a fast-paced environment
Sense of urgency to complete job duties accurately and in a timely manner
Solid written, verbal communication skills and standard computer skills
Hospitality and service-focused mindset including the ability to work with both internal and external partners
This job description describes at a high level what the DOR does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together. These job duties may change based on the needs of the team and organization as a whole.
About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies,



Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P; SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like? At Pursuit, our locations are more than a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an workplace where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
Pursuit fulfills the dreams of friends, families, and travelers through its one-of-a-kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.

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📌 Director, Retail (Alberta)
🏢 Brewster
📍 Alberta