Enhance donor journeys with Canadian Blood Services as a Manager in Donor Experience Strategy located in Ottawa or Toronto. This hybrid role emphasizes strategic leadership and service design.

As a Temporary full time Manager in the Insight and Donor Experience team, you will translate complex insights into practical strategies that elevate donor satisfaction and retention. With a focus on collaboration and data-driven decision-making, your expertise in human-centered design will help shape improvements across channels, enhancing donation frequency.

Key Responsibilities:
• Map donor journeys to identify key enhancement opportunities
• Develop organization-wide donor experience strategies
• Lead cross-functional collaboration for consistent donor experiences




• Translate donor insights into practical initiatives
• Guide performance indicators and executive reporting

Requirements:
• University degree in Business, Marketing, or related fields
• Minimum 5 years in customer experience strategy
• Strong knowledge of human-centered design and service design
• Proficiency with design and project tools
• Leadership experience in cross-functional teams

Drive impactful changes in donor experiences with your strategic insights and collaborative leadership.
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📌 Manager, Donor Experience Strategy Ottawa (Quebec City)
🏢 Canadian Blood Services
📍 Quebec City