Enhance guest experiences at Thermea Spa Village Whitby as the Operations Manager. Lead a dedicated team to foster exceptional service in a serene wellness environment.
In this full time role, oversee operations, focusing on guest satisfaction and team development within the spa village. You will report to the Assistant Director of Operations, managing daily activities that ensure a seamless guest experience. This position requires a blend of leadership skills and a passion for wellness, making it essential to cultivate positive relationships while optimizing processes.
Key Responsibilities:
• Act as Manager on Duty, overseeing all spa departments
• Resolve guest complaints promptly and effectively
• Develop organizational standards for guest experiences
• Supervise and mentor the Guest Experience Supervisor team
• Ensure cleanliness and safety of the spa premises
Requirements:
• Minimum five years in wellness, hospitality, or tourism
• At least three years in a leadership role
• Strong MS Office skills required
• Excellent communication and relationship-building abilities
• Problem-solving skills and capacity to multi-task
Elevate guest experiences through leadership and an unwavering commitment to quality customer service at Thermea Spa Village Whitby.
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